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FAQs FAQs

 
Where are your items shipped from?

 

Orders are shipped from our warehouses in USA and Europe Our items are stored in several warehouses, your order may be shipped in separate packages.

Here are the average delivery time for different countries:

Handbag Delivery Time

All orders are dispatched within 1 business day. 

Delivery time to our top 3 destinations:

USA – 1 to 5 business days

EU – 1 to 5 business days

Australia – 3 to 8 business days

To other countries:

1 – 8 business days.

    International Fragrance Shipping
    Arrives in 3-12 business days depending on speed options at checkout.
    Ships via FedEx, UPS, TNT, DHL, or USPS
    Standard Ground Fragrance Shipping (USA) Arrives in 2-5 business days
    Ships via UPS, FedEx, or Postal Service
      How do I track my parcel?
      You can track your parcel via the email we sent you. We also have a link to our Order Tracking page on our Home Page.
          Why have I not received any order confirmation details?
            Most times this is because our customers have accidentally entered their email in wrong. Throughout the process we send 3-4 emails, including an order confirmation, a fulfillment notice, and a shipping notice.

            If you believe you may have entered your email wrong please contact us and we will fix it for you.
              What is your refund policy?

              We offer a 100% Satisfaction Guarantee - Which means we will refund your money if you are for any reason not satisfied with your order. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer.
                I entered my address wrong! Can you please change it or replace my order?

                If you contact us within 48 hours we can change your order once you provide us the correct address. Otherwise we do not accept responsibility for wrong addresses. Please enter your address carefully at checkout.
                  How do I contact you?
                  If you have any questions that are not on this FAQ page, please email us info@silverfirestore.com where we will promptly get back to you!
                     
                    Where are your items shipped from?

                     

                    Orders are shipped from our warehouses in USA and Europe Our items are stored in several warehouses, your order may be shipped in separate packages.

                    Here are the average delivery time for different countries:

                    Handbag Delivery Time

                    All orders are dispatched within 1 business day. 

                    Delivery time to our top 3 destinations:

                    USA – 1 to 5 business days

                    EU – 1 to 5 business days

                    Australia – 3 to 8 business days

                    To other countries:

                    1 – 8 business days.

                      International Fragrance Shipping
                      Arrives in 3-12 business days depending on speed options at checkout.
                      Ships via FedEx, UPS, TNT, DHL, or USPS
                      Standard Ground Fragrance Shipping (USA) Arrives in 2-5 business days
                      Ships via UPS, FedEx, or Postal Service
                        How do I track my parcel?
                        You can track your parcel via the email we sent you. We also have a link to our Order Tracking page on our Home Page.
                            Why have I not received any order confirmation details?
                              Most times this is because our customers have accidentally entered their email in wrong. Throughout the process we send 3-4 emails, including an order confirmation, a fulfillment notice, and a shipping notice.

                              If you believe you may have entered your email wrong please contact us and we will fix it for you.
                                What is your refund policy?

                                We offer a 100% Satisfaction Guarantee - Which means we will refund your money if you are for any reason not satisfied with your order. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer.
                                  I entered my address wrong! Can you please change it or replace my order?

                                  If you contact us within 48 hours we can change your order once you provide us the correct address. Otherwise we do not accept responsibility for wrong addresses. Please enter your address carefully at checkout.
                                    How do I contact you?
                                    If you have any questions that are not on this FAQ page, please email us info@silverfirestore.com where we will promptly get back to you!
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